If you are building a culture where honest expectations are communicated and peer accountability is the norm, then the group will address poor performance and attitudes.

Our poor pricing, rising cost structure, mismatched fleet, weak operational performance, low-intensity performance culture, and social obligations all contributed to our dismal financial performance across most routes we fly.

A culture is like an immune system. It operates through the laws of systems, just like a body. If a body has an infection, the immune system deals with it. Similarly, a group enforces its norms, either actively or passively.

As a psychologist, I can tell you that there are people who look very good in a group, but they're very different in a one-on-one situation.

In a very real way, ownership is the essence of leadership. When you are 'ridiculously in charge,' then you own whatever happens in a company, school, et cetera.

Our earnings performance in the fourth quarter met expectations with increased gross margins, lower costs and operational improvements. We delivered another quarter - and another year - of earnings growth.