If you really screw up, send roses.

Writers on etiquette receive a continuous flow of questions on subjects such as 'When is it too early in the season to wear white accessories?' and 'What is the proper gift to send to a family in mourning?'

You don't want to work so hard that you can't enjoy your guests.

If you are someone's guest on a corporate jet, the most important thing to remember is not just to be on time, but to be early. If you hold up the departure of the jet by as much as 10 minutes, you may cause the plane to wait in line for another hour or two before obtaining new clearance.

Politeness decrees that you must listen to be kind; intelligence decrees that you must listen to learn.

Europeans are easily offended by errors in their titles or full names. Their exasperation is equal to that shown by Americans when the department store fouls up their bills.