If you watched companies such as Sony and Samsung grow, they focused first on features and then on industrial design, which made their products look and feel better.

In fiber optics, the cable is a light pipe or waveguide, into which you inject light. If a finger presses on the pipe, it disrupts that light within the waveguide.

They design new bikes by choosing a new gear shift, a new saddle and a new color. But the consumer doesn't care about that. The consumer has specific needs, like bringing children to school.

The most agonizing thing of all has been the design of the mascot.

The funniest thing is that now I know what reverse spam is. You know you get spam from people saying, 'Can you invest in this or that?' People are now e-mailing me saying, 'Oh my God, can I invest in your company?' It's a reverse solicitation of money.

I find as I grow older that I love those most whom I loved first.