If you're only unloading three or four trucks a day, that's probably not a big deal. But if you're unloading fifty to one hundred trucks a day, the order, timing and even what dock you put a trailer in can have an effect on your operations.

Using information to manage allows you to do things sooner. Otherwise, you're just reacting.

If you don't have information, you're managing by instinct.

My brothers used to call me Bob. They'd laugh at me, and I didn't get it. I'm 13 years old at the time, and then one day my brother's friend says, 'You know what Bob stands for? 'Booty on back.' You're fat.' Like my butt was so big I could reach for my wallet over my shoulder. And I broke down.

[In the 911 call Grayston made around 3:40 a.m. that day, he said:] He was going to blow my brains out, ... He wouldn't let go of the gun. He just pulled a gun on me.

Cereal eating is almost a marker for a healthy lifestyle. It sets you up for the day, so you don't overeat.