I'm hoping to have probably three teams at any one time, with three people on each.

I actually do all the estimates. I try to do them on weekends. I deal with all the clients.

Without that, my organization would be half of what it is now.

People make assumptions and don't take time to ask about individual experiences. We don't like to admit we don't understand, so we pretend that we do and our assumptions are often wrong.

Most people think computers when they think technology. We fight that all the time and what people perceive technology to be. Technology is a process of altering the natural world to satisfy human wants and needs.

What goes around comes around in business, and it's better to help people out rather than bill them every time you speak to them.