I'm really shocked something like this would happen.

I don't think it's a bombshell. I don't think anybody is shocked by this.

Everyone at the agency feels shocked and numb. That was not supposed to happen.

We all woke up to a surprise this morning. I was shocked, because Ronnie is a good boy. You just think of him as a model citizen. He's soft-spoken, easygoing… not an irate or mean person by any means.

I'm shocked, upset and numb. I don't see how they could have overturned this. They kidnapped and killed my brother and that's that.

I couldn't think of a meaner thing that could happen.