I'm very happy with the way the customer traffic moves through the store, in what I consider a smoother fashion. It's a more customer-friendly environment.

We can still protect our assets and will be able to manage the store successfully in deterring internal theft. We have security systems in place, so we're not overly concerned.

It's become increasingly obvious that it's created another line during busy periods. That is, in our opinion, a disservice to wait in two lines.

We're finishing up the year in blazing fashion and, I think, starting out next year looking really, really good - without mentioning any names.

We have well over 100 graphics and industrial designers on staff that track trends and changes in the fashion industry and interpret those into our products. At the same time, we don't create technology, so when we jump into an area such as a wrist PDA, we seek a partner to help us.

Each one of the divisions of public safety deal with the public in some form or fashion.