In a litigation-happy society, clear agreements often prevent small disagreements from becoming big ones.

It's going to be like two prize fighters. We're the small ones, they're the big ones.

Friendship is an arrangement by which we undertake to exchange small favors for big ones.

Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn't work.

None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone's help is a big part of understanding the importance of saying thank you.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.