In a lot of residential areas, roads are impassable, ... There are just so many thousands of trees down. It's hard to even describe, it's so immense.

You have people who are considering moving to town and they go to the best residential areas and say, 'Is this how they take care of their streets and gutters?'

This is a tool - a tool designed to eat away at our residential areas.

Barbed wire is not allowed in residential areas.

We wanted a sense of how much expansion was going on out of the dense areas that had been hard hit by eradication. We felt it would be good to cast a wider eye.

In both of those areas in which residential customers have been allowed to participate, rates have declined 15 to 20 percent.