In government, you're not a writer, you're an administrator.

Most problems are best solved privately, not through government. There's a problem of discourtesy in the world, which is best handled through social norms, which are indispensable. But you wouldn't want the government to be mandating courtesy.

When government programs fail, it is often because public officials are clueless about how human beings think and act.

Whatever your gender, you can be a 'Star Wars' fan.

When government programs aren't working, those on the Left tend to support more funding, while those on the Right want to scrap them altogether. It is better to ask whether the problem is complexity and poor design. We can solve those problems - sometimes without spending a penny.

For business, government, and education, the lesson is clear: People ought to be relying far more on objective information and far less on interviews. They might even want to think about scaling back or cancelling interviews altogether. They'll save a lot of time - and make better decisions.