In the city of Marina, I don't think anyone ever believed we'd ever bring back rail service.

We just decided to go for it.

The technology is out there. We just need to find the right type of car.

We (Northwest flight attendants) have been going across the Pacific for 70 years and offering excellent service. Our (plane) loads are full. We continue to have the highest loads because of excellent flight attendant service,which includes cultural sensitivity and language skills.

We need to build the best level of service possible.

We are considering making the service provider that is not meeting the agency's needs bear the cost. We need clear language in the service-level agreements, so providers and agency customers know what is expected of them.