In the hands of a passive-aggressive person who wants to abdicate responsibility for things, texting is a great tool. You can really go nuts.

The most successful Subway customers, of course, are the ones who can't keep their hands off their sandwich. Join your artist in the sandwich assembling process. That sneeze guard is a suggestion. That sneeze guard is trying to intimidate you into staying on the customer's side of the partition.

Everyone wants to be liked; everyone wants approval. No one likes being ignored.

When I think of Emily Dickinson, there's not one particular poem of hers that jumps out, but I do have a very vivid image of an ill woman with giant eyes who wants to write about the sun exploding.

It's so, so awful for my entire body and my spine and my hands, and I have a perfectly good desk to write at, but I don't care. I love writing in bed.

My parents are both pastors. In the '80s and '90s in the mainstream Christian world, it was not really common for a woman - especially a married woman and a mother - to be a pastor.