Instead of assuming that emotional intelligence is always useful, we need to think more carefully about where and when it matters.

Some of the greatest moments in human history were fueled by emotional intelligence.

What matters is hard work, and emotional intelligence.

Saying no frees you up to say yes when it matters most.

Takers believe in a zero-sum world, and they end up creating one where bosses, colleagues and clients don't trust them. Givers build deeper and broader relationships - people are rooting for them instead of gunning for them.

Recognize that dissenting opinions are useful even when they're wrong, and go out of your way to reward them.