It could be a very hazardous job. You are going up and down ladders all day and sometimes climbing on places that are still damaged. It's very unfortunate. Our hearts go out to him and his family.

Run into, like you said, hazardous chemicals, or anything like that, you know when you come on the job like that.

We look like a band of vagabonds with our ladders and pickers.

I see so many older folks get up there on ladders and try to do it themselves. They should keep that ladder in their garage.

There's a new climbing centre opening up in the UK every month. There's a new class of climber emerging who is using climbing walls as an alternative to the gym, and will graduate to climbing outdoors.

I want to be very careful I don't minimize the event because if it's your car or your home, it's not a small matter. But our trigger for catastrophes is 500 claims, and we haven't seen anything near that in either homes or autos. When the event is this small, our agents can handle it pretty quickly.