It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.

You destroy the initiative of the working people if they don't feel they have a fighting chance to be a part of the American Dream.

When employees are happy, they are your very best ambassadors.

Manhood is taking care of your family and being able to bless other people. Not yourself - but whether you can bless other people.

We want to turn our inventory faster than our people.