It doesn't matter where you're coming from; all that matters is where you are going. You can't talk your way out of problems you behave yourself into.

The key is not to prioritize what's on your schedule, but to schedule your priorities.

Seek first to understand, then to be understood

Synergy is almost as if a group collectively agrees to subordinate old scripts and to write a new one.

We see the world, not as it is, but as we areor, as we are conditioned to see it.

In winwin performance agreements, consequences become the natural or logical result of performance rather than a reward or punishment arbitrarily handed out by the person in charge.