It is important for us to understand where we came from and how we got here because it would be very foolish of us to get off that horse we rode in on.

I'm not sure how to say this without making it sound corny, but I honestly feel this is the way to run a business. Our work force needs to mirror these communities, and we've got to get aggressive in recruiting and promoting minorities.

Heck, nobody gets along perfectly. But what we have is respect for one another. We have a system where one guy can veto anything.

He flung himself from the room, flung himself upon his horse and rode madly off in all directions.

Let there be no mistake: John W. Nordstrom was no retail expert. But throughout his life, he did what he had to do - hopefully we all have that in us.

During the rehearsal process I got thrown off the horse.