It is in Toyota's DNA that mistakes made once will not be repeated.

I am at the top of Toyota and drive cars myself. I was also born with this name.

Everyone says Toyota is the best company in the world, but the customer doesn't care about the world. They care if we are the best in town, or not. That's what I want to be.

When consumers purchase a Toyota, they are not simply purchasing a car, truck or van. They are placing their trust in our company.

I myself, as well as Toyota, am not perfect. I, more than anyone, wish for our customers' cars to be safe.

With respect to sticking accelerator pedals, we failed to connect the dots between problems in Europe and problems in the United States because the European situation related primarily to right-hand-drive vehicles. Toyota will increase its outreach to government agencies charged with protecting the safety of motorists and passengers.