It is representative of the industry at large. About 12-to-18 months ago, there was this common belief amongst retailers that in order to have longevity and a long-standing business, we all need to be considering multi-channel operations. This is what consumers are going to demand of us.

Belief, not lack of it, is the source of intolerance. The greater the belief, the greater the intolerance.

We all shared a belief in market-based economics — though we had somewhat different views as to the appropriate role of government in our society — and felt that what happened abroad could greatly affect our own economic well being,

All belief is a form of voluntary madness.

Our merging with the NRF is indicative of the times too. We actually were negotiating this agreement with NRF 12 to 18 months ago. We realized that the world was converging, and in order for Shop.org to remain powerful and lucrative, we were looking for a more traditional partner as well.

Right now, UPS is sort of the default choice. If someone comes up with the better mousetrap, then suddenly they won't be so satisfied with UPS. If USPS starts acting like an innovative business, then a lot of people would like to work with them. The Airborne thing also makes a lot of sense.