It was a regrettable incident and is contrary to any of our established procedures at H&R Block. Confidentiality of customer information is our No. 1 priority.

We think we are nibbling away at (that lead). Up until now the largest worry was 'What happens to me if I get audited?' But if you use any of our products, a tax professional will assist you in preparing for that audit. ...The reason we can do that is because we have the 12,000 offices around the country.

Microsoft's Bill Gates could have filed for free.

The Social Security numbers on the packages had no formatting that would make them stand out, and no one would have been able to easily identify them as a Social Security number.

No one wants to get that envelope with Internal Revenue Service in the upper left-hand corner. No good can come of that, usually.

We believe the risk to be minimal and the only person who would recognize this as a social security number would be the recipient, and in most cases, recipients didn't even notice.