It was amazing what their volunteers were able to do to make it painless. They have the best volunteer base and the number of staff that can make an event like this go extremely well.

It was recognition for our volunteers. There are so many (volunteer) hours that go into an organization like this and ... this year was even tougher and more challenging than other years because we had so many additional people in the community.

Part of it is because our volunteers are awesome. They are very reliable. Everything went smoothly. Every volunteer who said they were going to come did. This is our eighth time and we have learned a lot.

but other than that, the airlines are doing this on a volunteer basis. The crews on board are all volunteers.

We're paying for that through our own donor base, through volunteers and grants.

That's why the group of volunteers from the senior volunteer program, who've done a lot of study, can really guide you through the program without any bias.