It was pitch black. But I was honored to work under such adverse conditions.

We have to prepare for the worst. ... We have to be thinking about care in ways we've never thought of before.

Nine-eleven made me a more emotional person. It arranged people's priorities.

I was with the first dental team that was in the city morgue. It's a large team effort.

There was no closure for them.

There were victims, and people couldn't bury their loved ones,