It's always imperative to improve and to remain dynamic - or you'll become lunch, as opposed to serving it.

At my restaurants, we have training drills before every meal. We talk about what we did yesterday that was great and what we can improve today.

London has become one of the great world destinations for someone who likes food.

In the restaurant business, as opposed to the theater, center orchestra is an 8 P. M. reservation. Orchestra on the side is 7 or 8:30. Mezzanine is 6 and 9. But people don't take it personally when they call the theater and can't get what they want.

We can improve our relationships with others by leaps and bounds if we become encouragers instead of critics.

How can you franchise hospitality?