It's competition that forces companies to get out of their complacency.

Competition leads both drug companies and private regulators to be trustworthy. If they are not trustworthy, they die.

At a lot of companies founded on principles, the notion of making money is almost antithetical to the ethos of the place. From the very beginning, our business has existed to meet the needs and desires of multiple constituencies: customers, team members, vendors, shareholders, the community.

Shopping for groceries for most people is like a chore. It's like doing the laundry or taking out the garbage. And we strive to make shopping engaging, fun and interactive.

In general, when you travel, you get into a different reality and are able to more accurately reflect on your ordinary life. Hiking does that for me.

I've been doing long-distance backpacking since 2002 when I hiked the Appalachian Trail. You start to calm down and relax and get into the slower rhythm of nature.