It's no longer possible to think of the physical and digital as two different worlds.

I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social.

We always said if we were going to target a millennial consumer, then we had to do it in their mother tongue, which is digital.

Everyone talks about building a relationship with your customer. I think you build one with your employees first.

I think if I'm guilty of anything, I'm guilty of always being incredibly focused on the task at hand. So wherever I've worked, I've just always tried to do my best, achieve my best, build a great team around me.

I don't care how advanced technology gets. I don't think that there's anything that can replace looking someone in the eyes, touching their hand, you know?