It's very, very hard to affect culture. And you can get surprised thinking you're farther down the path of change than you really are because, frankly, most of us like the way things are.

Organizations can get in the way of innovation, because if people are all bound up, and if they don't know if they get to make the decision or somebody else, and if they do, what happens to them, and so on and so forth.

Everybody on my team - I couldn't do their jobs. I could not. I really mean that. So I figured out early on that the way you're successful is you hire really successful people.

Any leader needs to be constantly interested in what's going on in the world, and constantly ready - even when things are going well - to change.

Most of us have learned the hard way that there are very few things you can absolutely count on in life.

I like banks because they keep my money safe, but I don't want to talk about banks 12 times a year.