It's a real guarantee. In limited cases, customers are going to find a lower price, and we make it easy to efficiently claim their refund.

The Expedia Promise is the foundation of our relationships with customers. Our goal is to be a valued asset to our customers from the moment they first start thinking about taking a trip to the time they return home, and to ensure their entire travel experience is enjoyable.

It's not how we envisioned planning a Super Bowl Sunday, but the important thing is that we're together.

We had no option. We were up against the proverbial brick wall.

Tom Ford once told me that he found French women sexier than American ones. He said, 'Americans are too clean...' I took no offense.

John was so wonderful in the episodes that the best homage we could make to his contribution to the show was to let people see the last days of his work.