It's been a struggle, and frustrating. But I'm hanging in here with the hopes things are going to change.

I'm not hoping to stay here many more years if I can't have the bakery of my dreams.

If they're not willing to work with us, and instead are just trying to collect all the money they can, I don't want to be in business here.

I've had to change my lifestyle radically during my two-year struggle,

This election was a proxy for a bigger struggle to change the culture and lifestyle in Harrisburg,

Process change has become embedded in individual functions and business units, and they have seen the benefits to their bottom lines. So they come to IT because they want to know what other parts of the company have done. We've gone from being the engineers of new processes to being the movers of innovation across the company.