It's better to fix the glitches before the release than after.

Emerging countries don't have the same requirement for advanced functionality and therefore go for the baseline stuff with a low entry point. That's a concern for Microsoft, and is why it is launching 'Windows light' and 'Office light' versions for countries such as Thailand.

This group feels that they are particularly hard hit and that they don't have much leverage.

Microsoft and the EC came out swinging and then retired to their respective corners.

If you don't have those estimates, how do you do a TCO? That's scary,

on average 75 percent could not answer explicit questions.