It's difficult to get good homes here. By the time we get here in December, it's hard. A lot of people are already here before us, and they get the best places.

I think it's crazy, it happens all the time.

You definitely have to watch them all the time. They're grabbing things, putting things in their mouth.

Decrease as much as possible the amount of time or number of purchases where you actually hand the card to someone.

Without going back to individual seasons, you'd have a hard time finding so many major things happening to one club other than this year. It's like, 'Wow, what else could go wrong?' I think it really wears on a team that's pretty sensitive. I don't think their reversal of fortunes was 100 percent related to that, but it had an impact, no question about that.

This is my favorite time of the year. I tell the girls to enjoy themselves because not everybody makes it here.