It's important for consumers to file complaints with us. Last year we returned $5.5 million to Wisconsin consumers. Not only do we get a lot of money back for consumers, but the complaints tell us where we need to prioritize.

I would like to know how it could take us 10 years, dozens of lives, numerous lawsuits, substantial consumer complaints, tire replacements overseas and repeated expressions of concern by an insurance company before any action was taken to initiate an investigation into the safety of a product being used by millions of American families. Simply put - the American people deserve better.

A lot of the work that we do centers around complaints from citizens and what they have passed on us.

These debates on blame alone won't get us anywhere with most people. Complaints about 9/11 investigations fell on deaf ears.

We are glad that two of these senior citizens didn't fall for the scams. Unfortunately, criminals in Canada have taken millions of dollars out of Wisconsin in recent years. We are working with the Royal Canada Mounted Police to fight these rip-off artists.

It takes a lot to get up there and be someone you're not.