It's not something that's unique to McGill; it is out there. And in order for us to ensure that we have a climate of mutual respect and understanding operating in all our activities, we have to be much more pro-active.

When a restaurant screws up your order or there are delays, I expect an explanation or an apology for my lost time.

Doing this is a way of adding unpredictability to the screening process in order to deter terrorist attacks.

So the book first explains the engineering aspects of the tools, techniques, and practices that are needed in order to solve the problems that cause project failure. But then it goes further, addressing why people are resistant to these ideas and giving advice to project managers who need to navigate the thorny political problems that prevent them from successfully implementing the practices.

We are interested in serious, incremental work in order to succeed.

In order to argue against a particular reimbursement, the secretary of state's office must show proof of reasons why those funds should not be reimbursed.