It's traditionally a time when you see quite a few disconnections, but we certainly try to minimize those.

When do we reach adulthood? It might be much later than we traditionally think.

We'd rather see reductions be made through a process like this than any kind of confrontational process.

That's prohibited by law. Unlike retail gas stations, we cannot make a profit on gas.

We just don't disconnect customers if they're a month or two behind. We looked at this case in depth. We believe we took all the steps we could to avoid a disconnection.

In all steps along the way, what we're asking the customer to do is to call us. . . . We do this with all customers facing disconnection.