It's working very well, ... When we started communicating with people, they began to better understand our business and we've developed a better relationship with our neighbors.

I don't really get much business from the people who frequent the DMV. It's kind of further away. Most of the people who come in here are regulars in town. We do a very local following here. Business is very good.

A lot of out-of-town business people seek out Starbucks.

When you privatize, you're expecting with the uses of best business practices, with the profit motive, that people in the private sector can get savings that the state couldn't.

We're going to have to make some decisions that might hurt some people. It's nothing personal. There are business decisions that have to be made.

We're clearly the market leader with 250,000 subscribers. We've been in the business 10 years. It's a profitable business. We've been through all the technical issues with the service.