I've done this wrong a couple times, not knowing the market I went into. We have been scouring the papers and trying to understand where it is that we're going.

There really has not been anything that has made it to the market that has shown a true difference.

It'll be real meaningful if we can win a couple more.

But knowing that you had gone wrong, and knowing how you had gone wrong, were not the same thing as knowing how to put it right.

I hate to be wrong. It makes me feel like a failure. Being wrong has the same affect on me as a lack of food or sleep. It lowers my entire mood. But, I need to be proved wrong sometimes, as it restores humility, and doesn't allow my ego to swell to stupidly big sizes.

We haven't filed the papers yet for binding arbitration. We'll do it sometime this week. You lose a lot by going to arbitration. We lose a lot and they lose a lot. We've said we'll talk, but we've got to get it resolved. That's the only sure way.