Listening usually requires that you stop your own mouth from moving.

Relapse Prevention (RP) needs to be integrated into each stage of the treatment/recovery process.

People are better able to confront an uncomfortable truth when they can laugh at themselves. Jokes that illustrate difficult truths can make the point while bypassing denial and resistance.

We can control what we say, we can't control what other people here us day. Always ask people tell you what they heard you say.

Knowing the principles and practices of effective communication does not improve our ability to communicate. We must practice until they become an automatic and unconscious habits.

Communication about important issues should be done by appointment only. To make an appoint say: I have something important to talk with you about. Is this a good time. If not, when can we schedule a time to talk.