Making choices that improve things for all of us on the planet is an act of compassion, a simple act we can do any time we go shopping.

The simple act of caring is heroic.

The simple act of paying attention can take you a long way.

The simple act of paying positive attention to people has a great deal to do with productivity.

The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.