Manners make the world work. They're not only based on kindness but also efficiency. When people know what to do, the world is smoother. When no one knows what to do, it's chaos.

There is so much bad manners and oafishness in large corporations.

I don't ever knock anybody; that's bad manners.

For every rude executive who makes it to the top, there are nine successful executives with good manners.

Good manners are cost effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit.

We ought to be vigilantes for kindness and consideration.