Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.

When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty.

Make sure your business is creating a service experience so good that it demands loyalty.

We will get true and lasting change as soon as we make helping people a way of life instead of a business.

When we replace a sense of service and gratitude with a sense of entitlement and expectation, we quickly see the demise of our relationships, society, and economy.

Protect your enthusiasm from the negativity and fear of others. Never decide to do nothing just because you can only do little. Do what you can. You would be surprised at what "little" acts have done for our world.