More often than not, the error is in the customer's favor. We encourage our customers to point out any discrepancies, and when they do, we compensate them appropriately.

They're just complementary in our minds. We want to be in all the places where our customers are. We're not just about a one-time event.

It's like in Monopoly, when you get a bank error in your favor. We don't get them often.

He is not only infringing on Wal-Mart's trademark, but he's also making an offensive association between Wal-Mart and one of the greatest tragedies of the past century. We certainly respect the rights and opinions of others, but we also must protect our trademark or we risk losing it.

We know what the (Friends2BMade) customers like: They like pink, pink and pink, and they like purple, purple and purple.

There's not a lot of room for error.