Most companies that go through layoffs are never the same. They don't recover because trust is broken. And if you're not honest at the point where you're breaking trust anyway, you will never recover.

I hope I don't get driven to the point where, to be honest, I'm never satisfied. I hope there's some part of me that can be content.

The key to high-quality communication is trust, and it's hard to trust somebody that you don't know.

Big companies have trouble with innovation. Innovation is about bad ideas, or ideas that look like bad ideas. That's the fundamental thing.

I think when companies are struggling, they don't want to talk to the press. The guys who write business books aren't interested in it because nobody wants to learn what it's like to be a mess, you want to learn how to be successful. That's slanted the whole thing quite a bit.

I was 22 when JFK was murdered, and I will never recover from it... Never.