Most people (who) came in had situations that were lingering a little bit too long. They really should have been solved more quickly.

Many people will find it more convenient to visit the IRS on a Saturday to get the help they need, rather than trying to fit it into their busy weekday schedules,

We take our responsibility to protect taxpayer information very seriously, ... We plan to continue working with GAO to do everything possible to ensure the security of taxpayer information and payments.

This is something that sounds pretty easy and obvious on the surface. But there are some very significant practical problems that rule it out.

I think the significance of today is an increased commitment to being more accessible to taxpayers and moving from a focus on doing our job internally to helping taxpayers meet their obligations under the tax code,

I hope you get your problem solved today,