Once you've figured out where you want to go, what's your plan, focus on the minimum worst outcome. Turn inwards and focus on whether you can deliver.

It kind of got sloppy after that. We lost our focus and we did some things that if we do in the future, it's going to hurt us.

I invite competition. I enjoy a good competitive encounter. I enjoy the challenge and watching it unfold. I dig deeper and I challenge our people to dig deeper. I pay attention to when my people need support and coaching. I was always competitive. I'm not competitive about sports, but I'm competitive intellectually. My competition is me, I always try to be better.

If you're guided by a spirit of transparency, it forces you to operate with a spirit of ethics. Success comes from simplifying complex issues, address problems head on, be truthful and transparent. If you open yourself up to scrutiny, it forces you to a higher standard. I believe you should deliver on your promise. Promise responsibly.

We've always said from the beginning that we're not going to be doing this hype thing of running around, talking about our numbers every month and say everything's fine. [But] we are not losing market share.

This is a unique experience. People are looking for that. Everything is so cookie-cutter these days.