Craig Cochran quote: "One of leadership's most important jobs is to honor individuals who go beyond their job descriptions and truly delight their customers. The best way to empower employees is to identify peers who have excelled in customer service."

Customers who complain are not nitpickers or looking for discounts, they're committed to your organi...
CRAIG COCHRAN

The irony is that this inward orientation doesn't ensure survival. In fact, it guarantees the opposi...
CRAIG COCHRAN

The leadership of an organization has no job more important than making sure everyone knows the impo...
CRAIG COCHRAN

Unless you let someone know what action has been taken, the customer is never going to perceive a di...
CRAIG COCHRAN

Although most companies start out with a strong focus on customers, as the organization grows beyond...
CRAIG COCHRAN

Unless a customer sees improvement, there is no improvement. It doesn't exist.
CRAIG COCHRAN

But people are still in love with traditional surveys in spite of my repeated advice against them.
CRAIG COCHRAN

The power of a focus group lies in its ability to leverage multiple channels of communication and th...
CRAIG COCHRAN

Companies shouldn't try to invent new ways for collecting customer feedback. They already have count...
CRAIG COCHRAN

It comes with faith, for with complete faith there is no fear of what faces you in life or death.
JACQUELINE COCHRAN

If it doen't make sense, you should find for the defense.
JOHNNIE COCHRAN

Money will determine whether the accused goes to prison or walks out of the courtroom a free man.
JOHNNIE COCHRAN

I might have been born in a hovel but I am determined to travel with the wind and the stars.
JACQUELINE COCHRAN

Well, I'm not saying that we're solving every problem or arresting every person that ought t...
THAD COCHRAN

Scientific research and other studies have demonstrated that arts education can enhance American stu...
THAD COCHRAN

I'm a big believer in the fact that life is about preparation, preparation, preparation.
JOHNNIE COCHRAN

If you're serious about it, you have to put in your time. Do more than just show up for the all-star...
CAL COCHRAN

My goal is to see if I can make them better. Knowledge is power. What we have to offer is an opportu...
CAL COCHRAN

It's just another game. The stakes don't change.
CAL COCHRAN

They push each other. It's what you have to have in order to be a successful team.
CAL COCHRAN

These guys want more. They're not easily satisfied. What they want to try to accomplish is something...
CAL COCHRAN

It's fun to be around their infectious joy for the game and the unity they have for one another. The...
CAL COCHRAN

Without that regular competition in a week, it's hard to estimate what it's going to take for 32 min...
CAL COCHRAN

(Dominic) showed a lot of courage and leadership. He kept our energy level up all night.
CAL COCHRAN

We maintained our poise and continued to run through our offense. (Allen's) a really good player, an...
CAL COCHRAN

I'm so proud of these guys. Nobody ever figured us to get this far. It was a special year. These are...
CAL COCHRAN

I have found adventure in flying, in world travel, in business, and even close at hand... Adventure ...
JACQUELINE COCHRAN

This was a tactic to ruin Roger before the eyes of the public. But Roger stood up to the union and s...
CHARLES COCHRAN

Over half a billion dollars a day is being spent by FEMA.
THAD COCHRAN

I'm a big believer in the fact that life is about preparation, preparation, preparation.
JOHNNIE COCHRAN

The only mention I'll make of the Simpson case is that it provided a sea-change for all of our lives...
JOHNNIE COCHRAN

These were tragic deaths. I think that people don't understand that we, on the defense, felt that ve...
JOHNNIE COCHRAN

On January 10, 1963, I was sworn in as a lawyer, so next January 10 I will have practiced law for 40...
JOHNNIE COCHRAN

Fuhrman thought to himself, 'I'm going to get that guy ... and in '94 he had his chance.'
JOHNNIE COCHRAN

I just stressed my work ethic and involvement with my chapter and campus, ... I'm not a polished pub...
CHARLES COCHRAN

We're learning. The good news is we're responding to work through this specific scenario. Traffic-ma...
CONNIE COCHRAN

Black jurors sit on juries every day and convict black people every day.
JOHNNIE COCHRAN

I rode it to the gas station at Cedar [Street] and Grand River [Avenue], and they asked me not to co...
BOB COCHRAN

startling statement.
JOHNNIE COCHRAN

Scientific research and other studies have demonstrated that arts education can enhance American stu...
THAD COCHRAN

We have to make sure that we are a force for peace and stability in the world, and that we're prepar...
THAD COCHRAN

President Reagan had a contagious sense of optimism. He believed deeply America was capable of solvi...
THAD COCHRAN

Well, I think the president is going to do well in terms of his influence for positive change here i...
THAD COCHRAN

We have an opportunity, but we have an obligation to senior citizens and to the younger people who a...
THAD COCHRAN

We've relied on that this year. Getting teams to quit with our defense, but they aren't going to qui...
BEN COCHRAN

Every time Austin is on the court, it will be a show. It's fun to watch him get on a roll.
BEN COCHRAN

We're so quick, we start getting on a run and we don't quit. That can frustrate some teams sometimes...
BEN COCHRAN

It's a matter of ethics and responsibility of the news organization itself to be honest with its aud...
BARBARA COCHRAN

President Arroyo's actions could usher in a new era of press censorship and intimidation.
BARBARA COCHRAN

Like other journalists who cover the news under dangerous circumstances, [Woodruff and Vogt] showed ...
BARBARA COCHRAN

I look out on it everyday and I would hate to see an empty building over there. I'd hate to see that...
BARBARA COCHRAN

It was quiet. It was eerie. It was a horrible sight to behold.
THAD COCHRAN

Roger Hughes was defamed and had his privacy infringed upon. It's one thing for this union to go out...
CHARLES COCHRAN

Mark Fuhrman is a lying, perjuring genocidal racist, and from that moment on, anytime he could get O...
JOHNNIE COCHRAN

He's not a czar. He's just a coordinator, ... I think they've chosen the title well.
THAD COCHRAN

If I put this knit cap on, who am I?
JOHNNIE COCHRAN

I think in national security, the war in Iraq is troublesome and a difficult challenge, but our troo...
THAD COCHRAN

Roger Hughes was defamed and had his privacy infringed upon. It's one thing for this union to go out...
CHARLES COCHRAN

We'd like to do the same thing for film noir with this that '24' did for the thriller format. There'...
BOB COCHRAN

But that's who Michael Jackson is, he's a very, very naive person in many respects, and there's no q...
JOHNNIE COCHRAN

If it doesn't fit, you must acquit.
JOHNNIE COCHRAN

I think it'll be a typical Beaver tournament, with weights maybe a little lower than normal because ...
GEORGE COCHRAN

Since the Puffy Combs case in New York, I will not try any more criminal cases.
JOHNNIE COCHRAN

An opening statement is like a guide or a road map. It's a very delicate thing.
JOHNNIE COCHRAN

I still prefer a good juggler to a bad Hamlet.
CHARLES COCHRAN

It certainly is a gray area. Most news organizations are fairly skittish about printing the names of...
WENDELL COCHRAN

If you commit perjury in a so-called first-degree murder case, and you're caught red-handed for ...
JOHNNIE COCHRAN

We had limited opportunities in the second half. We had to make something happen on only a few chanc...
EMILY COCHRAN

It's subconsciously intimidating to be just focusing on them instead of us.
EMILY COCHRAN

We're focusing on ourselves -- our plays, not their plays.
EMILY COCHRAN

We decided we were not going to lose this game, though. We played with our hearts.
EMILY COCHRAN

What President Bush has done speaks more than words about his feeling of compassion and commitment t...
THAD COCHRAN

To live without risk for me would be tantamount to death.
JACQUELINE COCHRAN

We now know, and those are all the problems that we intend to fix with better communication plans. T...
CONNIE COCHRAN

We are going to chase this down.
CONNIE COCHRAN

Well, I think the president has clearly submitted us a tight budget, but it's what's called ...
THAD COCHRAN

I'm from the South, where if you walk down the street and there's somebody behind you talkin...
JOHNNIE COCHRAN

We are a better Nation and the world is a safer place because of Ronald Reagan.
THAD COCHRAN

Being weird adds spice to life. Having weird friends just deepens the flavor
JAYELLE COCHRAN

I feel really proud to be one of the chosen anglers on Wal-Mart's first-ever sponsor team. Wal-Mart ...
GEORGE COCHRAN

In my book, he's the best of all time. I remember thinking when he started that he would become a we...
GEORGE COCHRAN

We have to expand our recruiting base, and we need to increase the scholarships we have.
GEORGE COCHRAN

I've been fishing as a pro for 25 years, and never in my life have I had so much excitement. It's be...
GEORGE COCHRAN

I'm glad I did come. I had a good tournament, and BASS was nice to me. It makes me feel good to be g...
GEORGE COCHRAN

I know how you really have to give it all you've got to make the Classic. It's not as easy as it onc...
GEORGE COCHRAN

It was good to have Amanda back. She takes some pressure off of the other players. She did a good jo...
JAMES COCHRAN

The most crazy things he says are usually dead-on.
JAMES COCHRAN

One of our senior leaders was not playing and that didn't help. It was a rough night from the start....
JAMES COCHRAN

If they think we're wrong, and they feel that strongly, then take us to court. I don't think we'll b...
MICHAEL COCHRAN

No coach wanted to cut any games. We all just want to play.
PAUL COCHRAN

Capacity never lacks opportunity. It cannot remain undiscovered because it is sought by too many anx...
JACQUELINE COCHRAN

It's good for all the businesses. Once the property owners look and see what's happened where it's a...
ROB COCHRAN

I told my girls if they played smart and Crandall tried to stall, they'd be playing right into our h...
ROBERT COCHRAN

Mice are very difficult to do front on, but they have nicely human little hands and feet, and whiske...
HELEN CRAIG

A decent beard has long been the number one must-have fashion item for any fugitive from justice.
CRAIG BROWN

The way you think influences the way you feel, and the way you feel determines how you act.
CRAIG SAGER

Darwin didn't walk around the Galapagos and come up with the theory of evolution. He was explori...
CRAIG VENTER

When you are doing a show, it can get really dull. You are sitting so long while they set up the lig...
YVONNE CRAIG

Everybody in their own imagination decides what scary is.
YVONNE CRAIG

I have had strange animals as pets all my life. I was shy growing up, and shy people tend to interac...
YVONNE CRAIG

I haven't collected memorabilia. I am not a person who lives in the past.
YVONNE CRAIG

My life is a monument to procrastination, to the art of putting things off until later, or much late...
CRAIG BROWN

There's nothing wrong with procrastination. Or is there? I'll leave it to you to decide, but...
CRAIG BROWN

One rose says more than the dozen.
WENDY CRAIG

One in four children being victimized? That's about seven children in every classroom. That'...
WENDY CRAIG

The only thing that is obscene is censorship.
CRAIG BRUCE

I like big thinkers who, no matter how big their vision, can sit down and talk to me about hour-to-h...
PAIGE CRAIG

Medicine, you have to take it. A vitamin is nice to have, but honestly, you can skip it.
PAIGE CRAIG

If people make a lot of introductions, should they get recognized for it? I've never seen a scor...
PAIGE CRAIG

Anytime something eats too much of my life, I kill it.
PAIGE CRAIG

L.A. has always had a ton of creative business people, but tech has always been trumped by Hollywood...
PAIGE CRAIG

I've built employee perks programs before and it's impossible to manually build a program th...
PAIGE CRAIG

Customers are using BetterWorks in a number of creative ways to reward and incentivize employees.
PAIGE CRAIG

When you read about the best places to work, it's never about salary; it's about catered lun...
PAIGE CRAIG

The Bay Area definitely knows the pain of competing for, and retaining, top talent. Offering interes...
PAIGE CRAIG

As an HR Manager, you don't have to build a top-down perks program. You decide how much you want...
PAIGE CRAIG

When you're doing a startup, life is not all roses and rainbows, like you see on Instagram, and ...
PAIGE CRAIG

Consumers are increasingly feeling that they are being taken for a ride.
LARRY CRAIG

I'm for anything that lets people come here to work legally. There are more protections for work...
LARRY CRAIG

We came to Iraq to liberate them and to make our world a safer place.
LARRY CRAIG

I urge calm and sensitivity to the fundamental civil liberties of our country.
LARRY CRAIG

Censure is a limp noodle across the wrist of the president. I think the way we vote on the articles ...
LARRY CRAIG

Congress has a responsibility to make sure our taxpayer dollars are being spent responsibly and effe...
LARRY CRAIG

Agreements are always the product of time and place.
LARRY CRAIG

The simple truth is, the short-term solution is for the FDA to allow more importation of safe vaccin...
LARRY CRAIG

We do not take away the powers of surveillance. We do not take away the right and the power of the g...
LARRY CRAIG

Breast cancer deaths in America have been declining for more than a decade. Much of that success is ...
LARRY CRAIG

Flag desecration is not a constitutional issue for the courts. It is a political one that belongs to...
LARRY CRAIG

Laws protecting the United States flag do not cut away at the freedom of speech guaranteed in the Fi...
LARRY CRAIG

We were the only black family in an estate with 1,000 white families. Liverpool being quite racist i...
CRAIG CHARLES

Broadcasting was something, I don't want to say it came easy, but it's something I'm com...
CRAIG KILBORN

Extreme measures bring extreme results. If you want a normal life, do what normal people do. If you ...
CRAIG GROESCHEL

Over the years, the idea seems to have grown up that brightly coloured flowers are vulgar, and that ...
CRAIG BROWN

Since my own genome was sequenced, my software has been broadcast into space in the form of electrom...
CRAIG VENTER

Being on your own would be sad, sick and weird. I don't trust myself. I need that balance.
DANIEL CRAIG

I didn't want to do a zoo show. I didn't want to do a study of someone with mental illness. ...
DANIEL CRAIG

I'm definitely not satisfied about my career. I don't know how you can be, it's the very...
DANIEL CRAIG

Any voices or fantasies, he lives with. Those are his everyday life things.
DANIEL CRAIG

Look, I'm in love. I'm very happy.
DANIEL CRAIG

There's a conscious decision to everything I do.
DANIEL CRAIG

As soon as someone tells me: 'You're rather sexy,' I wish I could disappear. If somebody...
DANIEL CRAIG

It's not like I was trying to be sexy but I had to get fit because I had to be able to do stunts...
DANIEL CRAIG

When you read a novel, your own imagery is the most important. It's what makes reading such a wo...
DANIEL CRAIG

Suits are looked at more now as a business thing which is kind of a shame. If you're not wearing...
DANIEL CRAIG

Revenge doesn't stop.
DANIEL CRAIG

There's always going to be someone with a bigger toy than yours.
DANIEL CRAIG

You've got to live your life, you've got to enjoy it.
DANIEL CRAIG

I've always loved to dress up a bit and show off.
DANIEL CRAIG

I stopped worrying about being desired a long time ago.
DANIEL CRAIG

I have never played a role in which someone's dark side shouldn't be explored.
DANIEL CRAIG

I don't care what other people are doing.
DANIEL CRAIG

I just felt that you can't have a character fall in love so madly as they did in the last movie ...
DANIEL CRAIG

You need to impress me, outwit me, compete with me? Go ahead, knock yourself out, I have no problem ...
DANIEL CRAIG

I've always retained my privacy, but now I protect it even more.
DANIEL CRAIG

Sexiness, particularly in movies, is the chess game in the 'Thomas Crown Affair'. It's, ...
DANIEL CRAIG

I'm not trying to be macho, I promise you.
DANIEL CRAIG

The idea of regretting not doing this seemed insane to me. Sitting in the corner at a bar at age 60,...
DANIEL CRAIG

I've never really had a desire to do Shakespeare. For me, it's just too many lines.
DANIEL CRAIG

I have run with the bulls in Pamplona. I have raced with Mario Andretti in Indianapolis. I have clim...
CRAIG SAGER

As fighting in Iraq intensifies, President Bush delivered his supplemental war budget to Congress. T...
CRAIG KILBORN

People think genes are an absolute cause of traits. But the notion that the genome is the blueprint ...
CRAIG VENTER

Everyone must know by now that the aim of Scrabble is to gain the moral high ground, the loser being...
CRAIG BROWN

I've had every chemo in the alphabet, most of them more than once. Some of them that aren't ...
CRAIG SAGER

I know it's surprising, but there is a generation of people who haven't seen a Bond movie. T...
DANIEL CRAIG

When I was 19, I celebrated my first Valentine's Day while being in a relationship. I was so exc...
CARLY CRAIG

After doing comedy for a while and knowing how hard it is to do physical comedy right, I learned how...
CARLY CRAIG

I think I've definitely found a niche working in comedy, but dramatic films are what brought me ...
CARLY CRAIG

I graduated from Second City Los Angeles. It helped me tremendously, not only in my roles in films b...
CARLY CRAIG

'The Three Stooges' is great. And I was worried, just because there's so many things tha...
CARLY CRAIG

I'm not the same person as the character I do in my songs. She's crazy! The 'Daddy Song&...
CARLY CRAIG

A lot of female comedians will go up there in a sweatshirt and Converses, trying to dress themselves...
CARLY CRAIG

I was fooling everyone by surrounding myself with funny people. But then I put myself out there - wr...
CARLY CRAIG

I love working with the Farrelly brothers. I'm a big fan and feel very lucky to have gotten to w...
CARLY CRAIG

I grew up in a very fundamentalist, evangelical Christian household. Both my parents were born-again...
CRAIG THOMPSON

Time is something that cannot be bought; it cannot be wagered with God, and it is not in endless sup...
CRAIG SAGER

Everyone is the Umbrella Man and he is everyone. Every cough, sneeze, smile and wave means both ever...
CRAIG CLEVENGER

He desperately wants you to know Him. So many people believe in God, but they don't really know Him....
CRAIG GROESCHEL

Many people may be heartbroken, but not enough to take action.
CRAIG GROESCHEL

For many of us, it's just one thing standing in our way of completely following Jesus.
CRAIG GROESCHEL

If you allow your enemy to steal your faith, he can destroy your life and ultimately kill your relat...
CRAIG GROESCHEL

Looking back, some of the happiest moments of my childhood were spent with my arm in packets of brea...
CRAIG BROWN

Great writers arrive among us like new diseases -- threatening, powerful, impatient for patients to ...
CRAIG RAINE

Like the periwig and the bowler hat, the plus-four and the bow-tie, the blazer is on the way out, an...
CRAIG BROWN

In its heyday, the blazer had come to symbolise a kind of conventional decency. Yacht club commodore...
CRAIG BROWN

Like the firm handshake and looking people straight in the eye, the blazer had originally been a sym...
CRAIG BROWN

For our senior picture, they said, 'Black or navy blazer.' And I thought, Why do I want to l...
CRAIG SAGER

Sometimes people think you’re smart if you question the status quo, if nothing else.
CRAIG FERGUSON

The Universe is very, very big.
It also loves a paradox. For example, it has some extremely str...
CRAIG FERGUSON

It's time to get healed. It's time to confess. Falling for the bait doesn't make you the worst perso...
CRAIG GROESCHEL

If a man doesn't know how to dance he doesn't know how to make love, there I said it!
CRAIG FERGUSON

But this city is a world of its own, a country within a country. People are used to taking the old a...
AMANDA CRAIG

Things turn out best for the people who make the best of the way things turn out.
CRAIG LANCASTER

In order to honor God with your wealth, you first have to admit that you are rich. Most people won't...
CRAIG GROESCHEL

Skaters by their very nature are urban guerillas: they make everyday use of the useless artifacts of...
CRAIG STECYK

Fear can be conquered. I became a better person and a better football player when I learned that les...
ROGER CRAIG

One rose says more than the dozen
WENDY CRAIG

Journalism could be described as turning one's enemies into money.
CRAIG BROWN

He was an innovator, an experimenter, a missionary in bringing the gospel of good cooking to the hom...
CRAIG CLAIBORNE

I prefer a man who will burn the flag and then wrap himself in the Constitution to a man who will bu...
CRAIG WASHINGTON

Personally, I've always thought dying on vacation was the better way to go . . . I do have certain r...
CRAIG WILSON

One of leadership's most important jobs is to honor individuals who go beyond their job descriptions and truly delight their customers. The best way to empower employees is to identify peers who have excelled in customer service.

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Craig Cochran

One of leadership's most important jobs is to honor individuals who go beyond their job descriptions and truly delight their customers. The best way to empower employees is to identify peers who have excelled in customer service.

Craig Cochran

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