One of the hardest challenges in upgrading a support site these days is to figure out where to begin. Juniper has done a remarkably intelligent job of focusing its efforts on features that deliver maximum value to customers. It's easy to see why users are so enthusiastic.

Corel does have a serious support problem. Not sure how well it is known. Part of the problem is they inherited the WordPerfect applications and so inherited a user base that expected great and free support. But what did they do? They started charging for it and producing [inadequate] support. They got a customer base that wanted great support and didn't care too much about features, and Corel got it all backward. Their support is miserable.

Does the operating system matter ? The answer is no. What matters is the Internet. Nobody cares about how fast your PC is, they care about how fast your connection is.

Support groups, such as Narcotics Anonymous, seem to be helpful as an adjunct, but they don't work as the sole source of treatment,

The troops need to know we support them. We want them to know we care,

Where we lack (Olympic) experience, we'll make up for it in support. I've talked to Brian Orser, Elvis Stojko and Kurt Browning for my preparation.