One of the problems that we found with the Web was that it gave people so much innovative capability at a local level that maintaining control became a problem for awhile.

We play hardball with people who don't respect [the standards]. We impose an awful lot of discipline to ensure that they do not muck around or do anything that undermines the global service.

But Austria, Switzerland and parts of Belgium speak a different sort of German.

Be thankful when you find yourself worrying about the smallest things, for it often means there aren't any bigger things to truly worry about.

One of the problems we've experienced is dealing with parents who want to start paying for their child's education when they're juniors and seniors in high school. The College Board has tried to develop, through our web site, extensive planning tools such as a free scholarship locator and current college tuition costs.

Everything seems so small, so trivial, when you're on the right altitude.