One reason for fewer complaints is that the outreach to commercial agriculture has been effective in providing technical assistance and other information on good resource management to landowners.

We've received well over 7,000 complaints related to pricing and the majority of those have been about gasoline compliance. We provided an 800 number that's been on radio and television. And we're following up complaints with investigators who are all over the state.

[For that reason, Duesenberg guitars appealed to the Thompsons.] It was definitely a doorway opened for us as a growing music store, ... The owner of Duesenberg USA Guitars, Nathan Fawley, is also a super Christian. It's such a joy to deal with a Christian business owner in this type of work and business.

Incomes are rising and many Chinese tourists have started traveling to tropical locations for their holidays. There's no reason more of them won't want to go north, where skiing conditions are ideal.

We are unaware of any widespread complaints related to crew processing concerns. Because crews have their own lanes [at immigration and customs], oftentimes they move through more expeditiously than other travelers.

Just like with any issue, if we get complaints, we go out there.