Part of the challenge for us is the diversity of the culture and languages in California. It's big and you really have to reach people in their comfort zones.

It's a great challenge for us. We need to be able to exploit their weaknesses, if they do have them.

It's been a huge challenge for us to explain where we are when the landscape keeps changing.

It's not like everybody took a vacation during this transition period. We have been working on these issues all along throughout the past three months so it doesn't come as a surprise to people in April.

San Antonio is a city rich with culture and diversity. I'm excited to be in a position to bring the strengths of AT&T, our community's premiere communications company, to work directly for San Antonio residents.

It's not a crime to offend others; in fact, it's pretty much a natural consequence of having diverse cultures. We live in a world full of people with different backgrounds, interests, and values, and we must learn to accept that there will be clashes. As long as the differences do no harm, we should back off and accept them