People are saying, 'I could buy a bus pass for $77, and I'm paying that much in a week and a half just filling my tank to go to work.

I showed people that it's not about guessing what people can do. It's about saying, 'Here, show me what you can do.'

When people get defensive they're not getting defensive about the content of what you're saying. They get defensive because of what they think your intent is. When someone isn't responding to what you're saying, the tendency is to back off, water down the message. What you should do is step back and clarify your intent then get back to the message.

There were lots of doubters, lots of people saying it was too risky. I had to sell some people on it. ... In my opinion it was a no-risk situation.

If she does prosecute, there will be people saying this is a weak case. I would not want to be in her shoes.

Everybody started saying, well, this cat's not as dumb as people think he is.