People are using their in-boxes not only for messaging, but also for file storage. It's not unusual for our analysts to save four gigabytes, more than 100,000 messages, in a year.

Everyone wants a single location to do all their work, and we were considering unifying voice mail and e-mail next year. But we can't -- it would only contribute to the storage problem we're already having.

These people don't compromise. They don't go away. If we don't take a stand, they will walk all over us.

So many people, whether they knew her or not, felt somehow connected to her. If you went out with her to a restaurant in New York or anywhere in the country — because her plays were done all over the country — it was like going out with a rock star: people coming up to her and saying, 'How much your work meant to me. I feel like I have seen my life through your eyes.

A lot of people stop me.

My reaction? How stupid could somebody be? A lot of people looked up to this guy. . . . I never heard of anything in the organization.